Reference

Our Legal Terms for Indonesian Accounts

tribun855 link operates under a clear set of legal terms that govern how your account, your data, and your transactions are handled — all of which depend on…

Account Terms ApplyIndonesia-Specific RulesDANA, OVO, GoPay, QRIS CoveredData Retention PolicyContact Us Anytime

Explore Lobby Read FAQ

What Our Legal Terms Actually Cover

tribun855 link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply to every account action you take on tribun855 link — from the moment you register through to every deposit and withdrawal you process via DANA, OVO, GoPay or QRIS. Access to certain features depends on local law, and we make that clear at

1
each relevant step inside your account dashboard. Our legal framework covers account eligibility, transaction records, intellectual property on our platform, dispute resolution procedures, and the conditions under which we may suspend or close an account. We keep transaction logs for a minimum of five years to
2
satisfy audit and dispute requirements. If you are in Makassar or anywhere else across Indonesia, the same policy baseline applies to your account without exception. We update these terms when regulatory or operational changes require it, and we notify you via the email address on file
3
before any change takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For any question about your rights, a data request, or a formal legal inquiry, our support team is reachable around the clock — 24 hours a day, seven days a week. You can submit a legal request through live chat directly inside your account, via email to our compliance desk, or through our formal written-request channel for data-subject rights claims. We aim to acknowledge every legal inquiry within 24 hours and provide a substantive response within five business days.

Team online

Live Chat

Open your account dashboard and start a live chat session any time — our compliance-aware support staff are available 24 hours a day to log your legal question and route it to the right team.

Email Compliance Desk

Send a detailed written request to our compliance email address. Include your registered account ID and the nature of your legal query. We acknowledge every email within 24 hours on business days.

Formal Data Request

To exercise data-subject rights — such as requesting a copy of your stored data or asking for deletion — submit through the formal request form inside the Account Settings section, under Privacy.

ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

Every piece of data you submit — from your registration details to your DANA, OVO, GoPay and QRIS transaction records — is stored with AES-256 encryption and access-controlled so that only authorised…

Data Encryption

All personal and financial data stored on our servers is encrypted using AES-256 standards. Access is logged and restricted to verified compliance and operations staff only, never shared commercially.

Cookie Disclosure

We use essential cookies for session security and optional analytics cookies to improve your account experience. You can review and adjust non-essential cookie preferences in your browser settings at any time.

Account Security Steps

Your account is protected by two-factor authentication available under Account Settings. We strongly encourage you to enable this before your first DANA or OVO deposit to add an extra layer of login protection.

Data Retention Period

Transaction records, login logs, and account history are retained for a minimum of five years in line with financial audit standards. After this period, data not required for ongoing legal obligations is securely deleted.

Who to Contact for Changes

To request a correction, update, or deletion of your personal data, navigate to Account Settings, select Privacy, and submit a data-subject request. Our compliance team responds within five business days.

Dispute Resolution Process

If a transaction dispute arises — whether it involves a GoPay deposit or a QRIS withdrawal — submit a formal dispute through the Transaction History page. We review evidence and issue a written decision within seven business days.

Answers to Common Legal Questions on tribun855 link

Below you will find answers to the legal questions we hear most often from account holders across Indonesia — covering your rights, how we use your data, what happens to your account under different conditions, and how to raise a formal legal concern with us directly.

Yes. Under data-subject rights that apply where local law permits, you can request a full export of your account data. Submit the request via Account Settings under Privacy, and we will deliver it within five business days.

We collect your name, email address, phone number, and the payment method details you use — such as your linked DANA or OVO account identifier. All of this is stored encrypted and used only for account operation and compliance purposes.

You can submit a deletion request through the Privacy section in Account Settings. We process it within five business days, subject to our obligation to retain transaction records for audit purposes as required by applicable law.

We notify you by email to your registered address before any update takes effect. You have the option to review the changes and, if you do not agree, to close your account and withdraw any remaining balance before the new terms apply.

We do not sell your data. We share it only with payment processors — such as those handling GoPay and QRIS — and with authorities when required by law. All third-party processors are bound by data handling agreements with us.

Essential cookies are required for your account session to function securely. Optional analytics cookies are disclosed in our Cookie Policy, which you can access from the footer. You may disable non-essential cookies in your browser settings without affecting your account login.

Navigate to Transaction History inside your account, locate the relevant DANA, OVO, GoPay or QRIS entry, and submit a formal dispute. We review all submitted evidence and provide a written resolution within seven business days.

Our Legal Terms for Indonesian Accounts

How to Reach Us on Legal Matters

Live Chat

Email Compliance Desk

Formal Data Request

How We Handle Your Data and Account Security

Data Encryption

Cookie Disclosure

Account Security Steps

Data Retention Period

Who to Contact for Changes

Dispute Resolution Process

Answers to Common Legal Questions on tribun855 link

01 Do I have the right to request a copy of all data tribun855 link holds about me?

02 What personal data does tribun855 link collect when I register?

03 Can I ask tribun855 link to delete my personal data?

04 What happens to my account if the legal terms are updated?

05 Does tribun855 link share my data with third parties?

06 How do cookies on this site affect my legal privacy rights?

07 What is the process if I have a legal dispute about a transaction?

Related Pages